Privacy Policy

1. Introduction

HouseFlow ("we", "us", "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our asset management platform. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, and password
• Asset Information: Details about your properties, equipment, and other assets including location, purchase dates, costs, expected lifespan, and maintenance history
• Maintenance Records: Maintenance schedules, service history, maintenance activities, and related documentation
• Cost Information: Purchase costs, maintenance expenses, operation costs, repair costs, and replacement costs
• Service Provider Data: Names, contact information, and ratings of service providers you work with
• Usage Data: Information about how you interact with our platform, including features used and preferences set

This data is stored locally in your browser and optionally synchronized to our secure servers in Canada when you create an account.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our asset management services
• Asset Management: To track your assets, generate maintenance schedules, and provide cost analysis
• Service Provider Matching: To connect you with qualified service providers who can maintain, repair, or service your assets
• Notifications: To send you maintenance reminders, alerts, and important service updates
• Analytics & Reports: To generate reports, analytics, and insights about your assets and costs
• Product Updates: To keep you informed about new features, improvements, and related products that may benefit you
• Customer Support: To respond to your inquiries and provide technical assistance
• Legal Compliance: To comply with applicable laws and regulations in Canada

4. Information Sharing and Disclosure

We will NEVER sell your personal information or asset data to third parties.

We may share your information only in the following limited circumstances:

• Service Providers: With your explicit consent, we share relevant asset information and contact details with service providers (contractors, technicians, suppliers) who can maintain, repair, or service your assets. You control which information is shared with each provider.
• Service Partners: With trusted third-party service partners who assist us in operating our platform (hosting, analytics, customer support), subject to strict confidentiality agreements and data processing agreements compliant with PIPEDA.
• Legal Requirements: When required by law, court order, or government regulation, or when necessary to protect our rights, property, or safety, or that of our users.
• Business Transfers: In connection with any merger, acquisition, or sale of assets, your information may be transferred, subject to the same privacy protections.

Any sharing of information is done with appropriate safeguards to protect your privacy and only to the extent necessary to achieve the stated purpose.

5. Data Storage and Security

We take data security seriously and implement comprehensive measures to protect your information:

• Encryption: All data is encrypted in transit using TLS/SSL and at rest using industry-standard encryption algorithms
• Canadian Storage: Your data is stored on secure servers located in Canada
• Access Controls: Strict access controls limit who can view or modify your data
• Regular Audits: We conduct regular security audits and assessments
• Secure Authentication: Multi-factor authentication options and secure password requirements

While we use reasonable efforts to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but remain committed to protecting your data.

6. Your Rights Under Canadian Privacy Law

Under PIPEDA and applicable provincial privacy legislation, you have the following rights:

• Right to Access: Request access to your personal information we hold
• Right to Correction: Request correction of inaccurate or incomplete personal information
• Right to Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Right to Data Portability: Export your data in a machine-readable format (JSON)
• Right to Withdraw Consent: Withdraw your consent to data processing at any time
• Right to Object: Object to certain types of data processing
• Right to Opt-Out: Opt-out of marketing communications while still receiving essential service notifications
• Right to Complain: File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at business@solvprob.ca.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain certain information for legal, tax, or regulatory purposes.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand user preferences. You can control cookie settings through your browser preferences. Essential cookies required for platform functionality cannot be disabled without affecting service quality.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

HouseFlow is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

11. International Data Transfers

Your data is stored and processed in Canada. If you access our services from outside Canada, please be aware that your information may be transferred to and processed in Canada, where data protection laws may differ from your jurisdiction.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our platform and updating the "Last updated" date. Your continued use of HouseFlow after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

We will respond to all privacy inquiries within 30 days as required by PIPEDA.